Cimbria Customer Care envelope Print up
Cimbria Complete

Cimbria Complete™

Our process is designed with our customers at the core. From vision to reality and beyond, our team stays connected with yours.

About Cimbria

About

Cimbria is one of the world’s leading companies within industrial processing, handling and storage of grain and seed, as well as animal feed, foodstuffs and other bulk products.

Customer Care

Customer Care

At Cimbria, our commitment extends far beyond project completion. We’re not just suppliers; we’re your dedicated partners in success. Our experts provide guidance from installation to ongoing support, minimizing downtime and maximizing productivity. Choose Cimbria for the unmatched service that sets us apart. 

Contact Customer Care

Our Aftersales and Service team is ready to assist you. We offer a wide range of services that will help ensure stable operation, allowing you to minimize downtime and maximize your production performance.

Dedicated customer service and lasting customer relationships are crucial focus areas for us. Therefore, we provide worldwide service by technicians with in-depth knowledge and extensive technical backup.

Additionally, we provide thorough training on Cimbria equipment for your operators and maintenance personnel and assist in establishing an on-site spare parts warehouse to enhance further your secure and stable supply keeping your operation running.

When you buy the best product, you get the best service

BENEFITS

Regular replacement of wearing parts to ensure long lifetime and to avoid unnecessary production shutdown. Maximising profit by minimising downtime.
Regular replacement of wearing parts to ensure long lifetime and to avoid unnecessary production shutdown. Maximising profit by minimising downtime.

SERVICE AGREEMENT

The service agreement is customized for the individual client and therefore includes elements especially adapted to your specific needs.
The service agreement is customized for the individual client and therefore includes elements especially adapted to your specific needs.

MAINTENANCE AND OPTIMIZING

During the service and maintenance visits, the service team will be of assistance with adjustments and advices which will improve the plant performance by increasing the product output.
During the service and maintenance visits, the service team will be of assistance with adjustments and advices which will improve the plant performance by increasing the product output.

ON-SITE OR REMOTE?

For a number of our products we are able to offer remote service by logging on to the products system. Contact our After Sales Department to hear more about this solution.
For a number of our products we are able to offer remote service by logging on to the products system. Contact our After Sales Department to hear more about this solution.

CONSULTATION

Cimbria staff members are the true experts of the Cimbria solutions regardless of the extent and complexity of the supply.
Cimbria staff members are the true experts of the Cimbria solutions regardless of the extent and complexity of the supply.

SPARE PARTS

Ensure the highest performance, whether it is stand-alone equipment or complete processing lines, with the use of Cimbria’s original parts.
Ensure the highest performance, whether it is stand-alone equipment or complete processing lines, with the use of Cimbria’s original parts.

24/7 service

Optical Sorting

For our customers who work with optical sorting we offer a 24/7 hour service. So if the need for service arises, we are always there to assist you so you can continue working as soon as possible. 

Click here to learn more about our Optical Sorting.