Home Cimbria Customer Care

A partner at your side.

Our commitment goes well beyond project completion. From installation to ongoing support, our experts help you minimize downtime and keep every product and solution running, end to end.

Start your Journey with Cimbria

24/7 GLOBAL TECHNICAL SERVICE HOTLINE

Production doesn’t stop when the working day ends, and neither does our support.

Customers operating Cimbria equipment can reach a technician at any hour, from anywhere in the world, whatever their industry or application.

OPTICAL SORTERS

+39 346 1164533

Our optical sorting support and service experts are always ready to get you back to work quickly and effectively.

24/7 Optical Sorting Service

ALL OTHER EQUIPMENT

+45 2075 2503

The same round-the-clock support for every other Cimbria product, from conveying and drying to processing and complete plants.

24/7 Technical Service

Your call.

Every call is answered by an on-call Cimbria technician.

We assess and register.

The technician evaluates the situation and decides the next steps.

We act.

Critical issues start immediately. Other cases go to the relevant specialist the next business day.

PLAN AHEAD

Maintenance programs for every product family.

Keep your equipment at peak performance with regular inspections and tailored service plans.

Optical Sorters

Maintenance and remote service programs: EASY-PRO, TOP-PRO and ONLINE-PRO.

Discover Programs

Dryers

Pro-Service, Elite-Service and Full-Service packages, with a full inspection of all critical components.

Discover Service packages

All other equipment

Service agreements customized for each customer and their specific needs.

Talk to our team

When you buy the best product, you get the best service.

BENEFITS

Regular replacement of wearing parts to ensure long lifetime and to avoid unnecessary production shutdown. Maximising profit by minimising downtime.

SERVICE AGREEMENT

The service agreement is customized for the individual client and therefore includes elements especially adapted to your specific needs.

MAINTENANCE AND OPTIMIZING

During the service and maintenance visits, the service team will be of assistance with adjustments and advices which will improve the plant performance by increasing the product output.

WEARING PARTS

For a number of our products we are able to offer remote service by logging on to the products system. Contact our After Sales Department to hear more about this solution.

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CONSULTATION

Cimbria staff members are the true experts of the Cimbria solutions regardless of the extent and complexity of the supply.

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SPARE PARTS

Ensure the highest performance, whether it is stand-alone equipment or complete processing lines, with the use of Cimbria’s original parts.

Keep your facility running smoothly with a preventative maintenance plan.

Unplanned downtime is costly in lost production. A proactive plan helps you maximize uptime.

Reduced Downtime

Early detection and resolution of potential issues prevents unexpected interruptions.

Cost Savings

Lower repair costs, and no emergency repair expenses.

Longer Equipment Lifespan

Regular upkeep delays costly replacements.

Start your journey with Cimbria today

Want to know more about how our complete processing solutions can help grow your business?

Fill in the form, leave a note about what you would like to talk to us about, and we will get in touch with you.

Cimbria Complete